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QUICK LINKS... SECURE ON-LINE SHOPPING Our on-line store is powered by Turbify Small Business, and uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Store asks for a credit card number during checkout for payment, it'll be SSL encrypted. The information you provide will be stored securely on our servers. Our store is compliant with the Payment Card Industry Data Security Standard (PCI DSS). Turbify Small Business will conduct periodic audits as required to maintain compliance with the PCI DSS as a service provider. Why your credit card BILLING address is important When you place an order through our website using a credit card, the billing address you enter is ran through an Address Verification System (AVS) to make sure the address you entered matches what the credit card company has on file. This is done to help prevent credit card fraud, which is prevalent on the internet these days. If the address you enter does not match, your order will be flagged in our system as "Pending Review". We have to then review the order and possibly contact you to see why the address doesn't match. So, if you want your order processed and shipped quickly, make sure you enter the correct billing address. And if you also enter a different address to ship to, this can slow things down too, because we then have to somehow try and verify that address is legitimate. Additionally, we may require signature on delivery when the shipping address is different. On orders over about $500 we may refuse to ship to anything but the verified BILLING address. Again, this is to try and prevent fraud. ORDERING AND CONTACT INFO At SoloRacer.com, our goal is to offer low prices and great customer service. Email: sales@soloracer.com Phone: 330-940-3249 ** ** NOTE: During busy times of the year, it may be hard to get ahold of us by phone. Email your questions to us and we will get back to you as soon as we can. Phone Hours (leave message if you get voice mail): Monday-Friday: 10am-7pm EST Saturday: 10am-3pm EST Sunday: Closed sales@soloracer.com SHIPPING AND HANDLING (Continental U.S.) Order Size Standard Ground Shipping Charge 0 - $99.99..........................$12.99 ** NOTE 1 - SEE BELOW $100 or more......................$9.99 ** NOTE 1 - SEE BELOW ** NOTE 1: Shipping and handling will be added to your order after you enter your ship-to address at checkout. The shipping charges shown above are a GENERAL GUIDELINE. Actual shipping charges calculated at checkout may vary slightly from what is shown above, depending on your location and what you order. Certain oversize items like seats, gas tanks, etc can change the shipping charges calculated at checkout, and it may differ from the chart shown. Shipping is typically via UPS Standard Ground, but sometimes smaller items will be sent via Priority US Postal Mail. Corbeau and Sparco seats/brackets/harness belts, and most motorcycle exhaust systems are shipped via Fed Ex or UPS Ground only (the boxes are too large for Next Day, 2 Day, or 3 Day shipping). Please note that on some larger orders we may require a signature on delivery at our discretion. For shipping to Hawaii, Alaska, and other locations outside the Continental US, shipping will be more than what is shown above. Our shopping cart will estimate the shipping charges at the time you place the order. Shipping for Corbeau and Sparco Auto Racing Seats Due to the high cost of shipping, single seat orders (quantity of 1) no longer qualify for free shipping. Shipping has gotten so expensive, that we lose money on these orders, so we've decided to split shipping costs with our customers. If you order a single racing seat, we will contact you and let you know your cost. Orders for a pair (quantity of 2) of seats will still qualify for free shipping. Shipping To California There are a few products that we CANNOT ship to the state of California. These are typically large items that we have drop shipped from distributors, and those distributors either will not ship to California for us because of the states tax laws OR they ding us with state sales tax of about 9%. We have listed a few of these items below. If you are in California and order any of the following, we will contact you and your order will be updated to remove the items from the order... - All Motorcycle Exhaust Systems and Packages - All Motorcycle EFI Controllers and ECU's - DRC Lift Stands - IMS and Acerbis Gas Tanks - Other large items that we do not stock at our location Shipping To Alaska and Hawaii PLEASE NOTE: We ship USPS Priority Mail to Alaska / Hawaii, and can only insure packages up to $600. So, we are limiting orders for shipment to Alaska / Hawaii to $600 and under. You can place multiple orders if the total of your items are over that $600 limit, and we would ship them in two or more separate packages. NOTE: Additionally, there are a few products that we CANNOT ship to Alaska / Hawaii. We have listed a few of them below. If you are in Alaska / Hawaii and order any of the following, we will contact you and your order will be updated to remove the items from the order... - All motorcycle exhaust systems and packages - IMS and Acerbis Gas Tanks - Warp 9 Wheels - DRC Lift Stands - Corbeau Seats - Other large items that we do not stock at our location Shipping To Canada PLEASE NOTE: At this time we are limiting orders to Canada to $600 and under. Please do not place an order larger than this for shipment to Canada. For most items, we ship USPS Priority International Mail to Canada. If you are ordering from Canada, please choose the "USPS To Canada" shipping option at checkout. Our shopping cart will then estimate a shipping charge for your order. This estimate is usually a little high, and we will adjust it down to the actual cost before charging you. NOTE: Currently we are limiting orders to Canada at $600, so no orders over that amount will be processed. Additionally, there are a few products that we CANNOT ship to Canada. We have listed a few of them below. If you are in Canada and order any of the following, we will contact you and your order will be updated to remove the items from the order... - All motorcycle exhaust systems and packages - IMS and Acerbis Gas Tanks - Warp 9 Wheels - DRC Lift Stands - Corbeau Seats - Other large items that we do not stock at our location SPECIAL NOTICE ON SHIPPING AND BILLING ADDRESSES: For faster order processing, we recommend shipping to your credit card BILLING address. If you enter different billing and shipping addresses, it may slow down order processing because we have to try and verify the shipping address prior to shipment (for fraud prevention purposes). If you want us to ship to your work address, be sure to enter the full company name. Please note that on certain orders (like above $500), we may refuse to ship to an address that is NOT the billing address. Unfortunately fraudulent orders are becoming more common and we have to protect ourselves and our customers. ALL ORDERS shipping to an address that is different than billing will require a signature on delivery. Shipping Map Most items are shipped from our location in Ohio. If you choose the Standard Ground (UPS Ground) shipping option, you can use the map below to determine how long it will take to recieve your package. Certain items (like racing seats, and some helmets) may be drop shipped from the manufacturer, and will take 3-5 business days to reach you depending on your location. NOTE: If you need your order to be delivered by a certain date, please note that in the comments box during checkout, or check with us via phone or email (sales@soloracer.com) to find out where it is shipping from. Certain items, like helmets and seats, may have to be drop shipped from one of our distributors if they are not in stock here, so the shipping map below will not be accurate and it could take longer to get your order. Expedited Shipping If you choose the 3 DAY SHIPPING option from our on-line shopping cart, the shipping charges shown are an estimate. If they end up being less than what is estimated, we will adjust them down before charging your credit card. If they are more than what is estimated, we will call you to confirm the extra charges. If you need 2 DAY SHIPPING or NEXT DAY AIR SHIPPING please call us at 330-940-3249 to get a shipping quote. RETURN POLICY You may return most items for refund within 30 days of the date your item is delivered. The item must be unused and in its original packaging, no exceptions. Be aware that some products are NOT returnable (see below for details). Please save all packaging. Customers will pay any and all shipping costs incurred for the order - that means you will pay to ship the item back to us AND if you received free shipping on your original order, we will deduct whatever our shipping cost was from your refund. On certain products there will also be a 5-10% restocking fee for items returned for refund. Please contact us if you have questions. EXCHANGE POLICY You may return an item for exchange within 30 days of the date your item is delivered. The item must be unused and in its original packaging, no exceptions. Please save all packaging. Customers will pay any and all shipping costs incurred for the order - that means you will pay to ship the item back AND you will pay shipping for the new item to be sent to you. There are no restocking fees for exchanges, RETURN POLICY FOR ELECTRONIC DEVICES Certain products like Vortex ECU's, GET ECU's, and JD Jetting EFI controllers are electronic devices, and we do not accept returns or exchanges on these products, so all sales are final. Each product does have a warranty through the manufacturer should you have any problems with it. RETURN POLICY FOR WARP 9 WHEELS Warp 9 wheels are built-to-order and shipped directly to you from their warehouse. Due to the custom nature of these wheels, they are NOT returnable for refund or exchange, so be aware of that prior to ordering. Also, once they are in the build process at Warp 9, your order with us cannot be cancelled. RETURN POLICY FOR CORBEAU AND SPARCO SEATS/BRACKETS Most seats and bracket/sliders we sell are drop shipped directly from the manufacturer or from our distributor. There is a 7 day (from the day you recieve the shipment) return/exchange policy on these items. On some of the more popular seats/colors, we may take them back into our own stock within 30 days, but contact us for details. There is a 15% restocking fee on all seats/brackets returned with or without an exchange. Customers will also pay ANY AND ALL shipping costs incurred. This can get expensive, so try and make sure the seats you are ordering will fit your vehicle. All seats, brackets, and harness belts must be returned in the original box and packaging, no expections. Please be careful when unpacking your order so that the boxes and packing material may be used again if necessary. Please note that if you purchase Corbeau or Sparco bracket/sliders by themselves and do not order them along with seats, the bracket/sliders are NOT returnable, no exceptions. The following seats are NOT returnable under any circumstances... Shipping and handling charges are non-refundable. RETURN/EXCHANGE INSTRUCTIONS Returns or exchanges are simple! Please follow these guidelines before returning any item for refund or exchange: 1) Email us at sales@soloracer.com before returning any item and let us know the reason for requesting the return/exchange. 2) We will respond with a return authorization (RA) number and our return shipping address. The RA number helps us track and process your return quickly and efficiently. Be sure to write the RA number on the outside of your return package, include a copy of your original invoice, and return the package within 7 days of the receipt of your RA number. We will not accept any returns without an RA number. 3) All items returned must be in unused condition and in the original packaging...no exceptions. Do not return any item to us if you do not have the original box and all documentation that was included with it. 4) Insure all items for their full value. Lost or damaged parts cannot be exchanged or refunded. 5) Return packages must be sent pre-paid directly to the shipping address we provide you. We only accept packages sent via UPS, Fed Ex, or US Postal Mail. Any return sent COD will be sent back to you by your freight company. 6) Refunds will be issued by the same method of payment used for the original purchase, and are subject to the return and exchange policies outlined above. PAYMENT OPTIONS Credit Card: Currently we accept payments through Visa, Mastercard, American Express, and Discover Card. Sorry, we cannot accept C.O.D. orders. Please note that your credit card WILL BE authorized at the time you place your order, but it WILL NOT be charged until your item(s) are ready to ship, or being prepared to ship (in the case of custom made-to-order items). An exception is when we only have part of your order in stock - in this case we will charge your card, ship what we have, and backorder what we don't have. Pay Pal®: We now accept payments through Pay Pal. When you checkout, you will be given the option to pay with Pay Pal instead of regular credit card. Please make sure your shipping address is "confirmed" with Pay Pal. If it is not, we may contact you for further verification, and we will also require a signature on delivery. Bill Me Later® by PayPal: Bill Me Later®, or PayPal Credit, is a PayPal service that gives you access to No Payments and No Interest if paid in full in 6 months on purchases of $99 or more. Think of it as a secure, instant and reusable credit line you can use at checkout when you pay with your PayPal account. SPECIAL ORDERS SoloRacer.com does not manufacturer the seats or other products we sell. All special order items will be charged in full at the time of the order. All special order items will be processed in the most efficient and timely manner possible. We cannot and will not be held responsible for delays beyond our control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. SoloRacer.com will not be held responsible for specific ship-to or receiving dates of your special order, since they are for the most part, out of our control. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever. ORDER SHORTAGES It is the sole responsibility of the customer to contact SoloRacer.com within 48 hours of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 48 hours of the delivery date. No exceptions will be made. PRODUCT WARRANTIES SoloRacer.com does not manufacturer the seats or other products we sell. All merchandise distributed by SoloRacer.com is subject to the manufacturers' warranties only (if any). We make every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not SoloRacer.com to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not SoloRacer.com to retain any sales invoices to assist in processing warranty claims. REFUSED SHIPMENTS Refused shipments (without prior approval) are automatically subject to a 20% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 20%. LEGAL INFO Please read our Legal Disclaimer before ordering. |